We do our utmost to handle all orders as quickly as possible. Therefore your order is usually dispatched within 1 day with DPD from the Netherlands. The delivery time strongly depends on your payment method and the country you live in.
Sometimes it may happen that something goes wrong. For example, your package is delayed so it will be delivered later. It may also happen that a brick is missing in the package. Do you have a question about your order or the products on this webshop? Please send us an email to firstname.lastname@example.org. You will receive a response from us as soon as possible!
You are disappointed since the set you purchased is incomplete? Email us at email@example.com and we will send you the missing piece free of charge.
Please email us the following info:
1) Your receipt of the purchased set.
2) The article number (M38-B....) of the purchased set.
3) The page of the included building instructions which shows the missing piece..
4) A clear description of the missing piece (possibly with a photo or scan of the instruction page).
2906 CN Capelle aan den IJssel
Phone: +31 10 458 3951
Fax: +31 10 450 1846